This exciting position will manage and lead the Retail Banking Team, Mortgage, and Investment Services. The successful candidate will bring effective leadership and communications skills, knowledge of credit, deposit, and related products, business development skills, community involvement, and networking abilities. It also requires coordinating the Retail Banking team to provide superior service to bank clients and attract new loan and deposit relationships.

This role is responsible for the day-to-day operation of Retail Banking, including the retention of current customers and the acquisition of new prospects. As an executive team member, the SVP assists in achieving the Bank's long-term profitability, growth, and strategic objectives.

ROLES & RESPONSIBILITIES:

• Manages Retail Branch Managers, Mortgage Manager and Investment Officer
• Directs and monitors branch operations through subordinate managers to ensure they meet organizational goals and objectives. Monitors product delivery quality and takes action to resolve problems
• Requires strong teamwork and collaboration skills, including knowledge and support of Business Banking, Loan Administration, Operations, Marketing, Finance, and Human Resources
• Serves as the primary point of accountability for all Retail Banking operations
• Develops a strong management team within Retail Banking and assists in evaluating individual team member performance
• Manages sales, production, and fee income generation activities to achieve Retail Banking goals through effective management of sales, service, retention, and referral opportunities
• Develops and maintains strong relationships with consumer, mortgage, investment, and small business clients and the community
• Ensure clients' needs are consistently met in a professional manner by the entire Retail Banking team
• Responsible for Retail Banking revenue and sales production goals.
• Leads staff to expand the customer base and bank profitability
• Assures the retail area is actively deepening customer relationships through effective profiling, establishing a referral process, direct sales efforts, cross-selling and outbound contacts
• Responsible for developing and executing strategic planning for all Retail Banking branches and departments
• Develops and executes Retail Procedures to ensure consistency of results
• Maintains a strong understanding of the Bank's policies, procedures, and services
• Fundamentally understand mortgage underwriting, processing, products (fixed, ARM, Home Equity), secondary market, and servicing
• Maintains a comprehensive understanding of investment/brokerage principles and industry trends
• Actively participates in community organizations. Encourages colleagues to participate in community activities to enhance the Bank's Social Responsibility Core Value
• Ensures that information is effectively communicated to team members and that business is conducted in accordance with such goals, policies, and procedures.
• Oversees and communicates promotional campaigns and initiatives for the branch
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills, assuring a highly cross-trained staff
• Performs personnel actions, including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department, including, but not limited to, effective delegation of assignments and providing necessary coaching and training

REQUIRED SKILLS & EXPERIENCE:

• Bachelor's degree in business, accounting, or finance discipline; or ten years equivalent work or education-related experience
• 7 – 10 years of progressively responsible experience in Retail Banking, including at least 5 years in a supervisory or managerial role
• Possess proactive sales and relationship management skills
• Requires a demonstrated ability to underwrite consumer and residential real estate loans and make sound loan approval decisions of up to an assigned lending limit
• Insurance and Investment licenses are a plus
• Thorough knowledge of retail compliance, accounting, regulations, policies and procedures
• Intermediate computer skills with collaboration and productivity tools, including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, Teams, PowerPoint); spreadsheet applications (Excel) to organize data for advanced data analysis; internet; and email, database management, and record keeping
• Effective oral and written communication skills
• Proven effective management and analytical skills
• Demonstrated ability to collaborate with various levels of stakeholders
• Proven ability to manage competing priorities and manage time.
• Self-motivated with a high level of initiative, accountability, and dependability

About Versique:

At Versique, we believe people are more than a resume. People invent, propel, unearth, and build. They transform teams, markets, industries, and bottom lines. People do more than fill an open position. They open greater potential. We're here to help fill your human potential and build your human capacity. The Versique brand represents a powerful combination of "versatile" and "unique," hinting at the concept of "search" in its pronunciation.

In 2023, Versique made the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for fastest-growing private companies in Minnesota. Additionally, for the past four years, Versique has been recognized as a Star Tribune Top Workplace and awarded a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal, which speaks to the incredible culture we've fostered.

We believe people are the ultimate business advantage. Let's find your people together. And make the best possible.

Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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