We seek a Java Support Software Engineer specializing in support services to troubleshoot and resolve software-related issues, assist users, and collaborate with internal teams to enhance system performance and stability. This role requires technical expertise, problem-solving abilities, and strong communication skills to deliver an excellent user experience.

Worksite Location: Hybrid position. Seeking either Eagan, MN or Plano, TX based candidates who can work 3 days onsite & 2 days remote, weekly.

Salary Range:  $50-75K base salary

Benefits:

• 401(k) with 4% Company Match
• Medical, Dental, Vision, HSA/FSA, Fitness Reimbursement
• Company-paid life insurance, short-term/long-term disability
• Generous PTO, paid holidays
• Merit-based raises, ongoing training, and career development.

Roles & Responsibilities:

• Analyze, diagnose, and resolve technical issues related to software functionality, integrations, data inconsistencies, and performance concerns.
• Assist users with software setup, configuration, and connectivity issues, guiding them through troubleshooting steps.
• Maintain accurate records of issue resolutions, technical solutions, and customer interactions within the support system.
• Monitor and manage customer accounts, ensure processes function correctly, and identify potential risks.
• Gain a thorough understanding of internal workflows, technical systems, and customer-specific processes.
• Interpret business needs, evaluate technical challenges, and propose programmable solutions in alignment with coding standards.
• Technical Proficiency: Understanding software integrations, APIs, data migration, and system architecture.
• Ticketing Systems: Experience with tools like JIRA, ServiceNow, Zendesk, or Freshdesk.
• Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve complex technical challenges.
• Communication: Excellent verbal and written communication skills for customers and internal teams.
• Customer Focus: Dedicated to addressing customer needs and delivering a positive user experience.

Required Skills & Experience: (ensure this heading is bold)

• 2+ years of experience in a technical support or support engineering role.
• Bachelor's degree in Computer Science or a related field.
• Strong proficiency in Java SE & Java EE.
• Experience working with relational databases (e.g., MySQL).
• Familiarity with version control systems like Git and platforms like GitHub or GitLab.
• Knowledge of cloud environments such as AWS, Google Cloud, or Azure.
• Ability to write clean, maintainable, and efficient code.

About Versique

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. 

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than just resumes—they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be award-winning, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

 Let's find your people, together.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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