We're seeking a skilled IT Operations Support Analyst to join our client's IT Operations team. In this role, you'll be a key contributor responsible for delivering comprehensive software, hardware, and access control support to our broad base of internal users. As a senior team member, your expertise in managing Jamf, Google Workspace, MDM, and global IT support will be essential.
- Three month contract (potential for extension)
- $30-45/hr pay rate
- Worksite Location: Minneapolis downtown – onsite 5 days a week
Roles & Responsibilities:
- Ticket Management: Manage and resolve IT support tickets in Jira, ensuring timely response and full lifecycle support from start to finish
- Backlog Contribution: Help address and reduce the backlog of Jira items, focusing on proactive IT operations improvements
- Team Leadership: Act as a senior contributor, seeking ways to enhance team performance and contribute to organizational goals
- Technical Change Awareness: Stay current on technical changes within our application stack and IT security standards. Confidently share updates with both technical teams and, when necessary, the broader organization
- Hardware & Software Provisioning: Fulfill assigned hardware and software requests
- Onboarding and Offboarding: Provide IT orientation for new hires and handle IT offboarding tasks for departing employees
- Audit Participation: Contribute to IT audit efforts related to access control, ticketing systems, and software vendor compliance reviews
Required Skills & Experience:
- Experience: 6–10+ years in IT Operations or a similar role
- Agile Familiarity: Comfortable with agile methodologies, including Jira ticket classification, task estimation, and agile workflows
- Technical Proficiency: Advanced knowledge in:
- Google Workspace management
- Jamf administration and configuration
- Jira, including workflow automation
- MDM solutions (e.g., ManageEngine, BeyondTrust), MacOS troubleshooting
- Microsoft Office and third-party antivirus administration
About Versique:
At Versique, we believe people are more than a resume. People invent, propel, unearth, and build. They transform teams, markets, industries, and bottom lines. People do more than fill an open position. They open greater potential. We're here to help fill your human potential and build your human capacity. The Versique brand represents a powerful combination of "versatile" and "unique," hinting at the concept of "search" in its pronunciation.
In 2023, Versique made the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for fastest-growing private companies in Minnesota. Additionally, for the past four years, Versique has been recognized as a Star Tribune Top Workplace and awarded a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal, which speaks to the incredible culture we've fostered.
We believe people are the ultimate business advantage. Let's find your people together. And make the best possible.
Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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